Contact IGS
In order to ensure prompt and efficient service, it is important to direct
your questions or comments to the right people. This document provides
information about who to talk to at IGS and how to contact us.
- General inquiries, services and pricing
- Billing/account information
- Technical support and information
- Network abuse
- Questions/comments about IGS's Web site
- Web applications development and extended support
General inquiries, services and pricing
For information about services we offer, as well as general information and
for questions that don't fit into any of the topics listed above, you can
email info@igs.net. For services and
pricing, you should also have a look at our
services and pricing pages.
General business hours
Monday to Friday 9:00 AM to 5:00 PM
Tech Support hours:
Monday to Friday: 7:00 AM to 11:00 PM
Sat and Sun: 10:00 AM to 6:00 PM.
You can also contact us by phone or fax at the following numbers:
Phone: |
toll-free | 1-800-268-3715 |
Fax: | local to Ottawa | 613-233-2266 |
| | toll-free | 1-888-704-9502 |
Billing/account information
If you need information about your account balance or other information,
you can email servicerep@igs.net. You can
also contact us by phone or fax at the numbers listed under
General information.
Technical support and information
For help configuring your computer and software to dial in to IGS, network
and connection-related problems and general technical support questions and
information, you can email support@igs.net or phone or fax technical
support at the numbers listed under General information.
You should also have a look at our online technical
support resources, as these documents provide answers to many common
questions, including some issues that are not covered by normal technical
support.
Network abuse
Complaints about network abuse by IGS customers should be emailed to abuse@igs.net.
Questions/comments about IGS's Web site
If you encounter any errors, omissions or problems with IGS's Web site, or
if you would like to make a suggestion or comment about these Web pages, you
can email your comments to
webmaster@igs.net
Web applications development and extended support
If you are interested in IGS Web devlopment services, or you would like
to inquire about instruction on or support for advanced features not covered
by IGS's free technical support, you can email your inquiry to
webmaster@igs.net or contact the Web
applications developer by phone, fax or in person at the numbers or address
indicated in the General information section.
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